Crucial Conversations

Have you ever witnessed someone say exactly what needed to be said, while remaining calm and respectful, when everyone else was afraid to say a word? Or have you seen someone respond to a personal attack with tact and diplomacy, so that a productive dialogue followed instead of a fight? Crucial Conversations will assist you in recognizing high stakes situations before they escalate into crisis. This course teaches stewards methods to restore safety when conversations take a turn for the worse. Participants learn how to use a set of dialogue skills to achieve mutual objectives while maintaining mutual respect. Whether in a professional or a personal context, the techniques are easy to learn and can be practiced in small steps until mastered, helping transform stewards’ ability to communicate effectively - when it counts the most.

Prerequisites

• Active Steward
• A written submission

Course Format

This course is offered in two formats: 1. Self-paced, Online Asynchronous (On-Demand) and 2. In-Person (facilitated sessions).

Apply for the In-Person Facilitated course in this Catalogue (below). To apply for the on-demand course, follow the steps on the BCNU Website.

Salary Reimbursement

In order to be receive salary reimbursement for this course, you will need to apply for Union Leave with your employer. Please apply for Union Leave after your application for the course has been approved. You can find the Union Leave Request form on the BCNU website. Learn more about How to submit your Member Expense Form for salary reimbursement.